Refund & Dispute Policy

Unused balance refunds

If a voucher has never been redeemed (full face value remaining), you may request a refund of the unused balance to the original payment method by contacting support@voucheronline.store.

Failed delivery

If payment succeeded but no code was delivered, contact support with your order email and approximate purchase time. We will re-send or refund after verification.

Chargebacks

Card disputes are handled under your issuer’s process. We retain evidence including order id, delivery timestamp, IP/device where available, and terms acceptance. Unauthorized transactions investigated in good faith will be refunded or the code frozen.

No cash-out

Refunds are never paid as cash to third parties or unrelated accounts — only to the original payment method where possible.